Redapto
https://www.redapto.comSelf-improving systems for Customer Support Teams
Redapto builds self-improving systems for customer support teams that boost CSAT, NRR, and drive repeat purchases. Support quality plateau because agents and QA are static. Less than 5% of interactions are reviewed, missing SOP gaps, hallucinations, and outdated knowledge. Redapto audits 100% of interactions to detect issues, run custom evals, and auto-update SOPs, training, and knowledge bases so teams continuously improve. We’re applied researchers who’ve shipped this at scale. At Coinbase, our agent automations save $2.5M+ annually; at Adobe and Amazon, our post-training and compression work saved $1M+ and improved latency 20×.
Total Open and Closed Positions
Total open positions, and positions newly closed since the previous update
Department Headcount Over Time
Open positions per department · top 6 at any point in the window
Newly Opened and Closed Positions
Position Churn Rate
Positions closed within 14 days of opening · a high rate suggests posting instability — duplicates, pulled listings, or roles filled through internal or off-market channels
Time-to-Fill Distribution
Days from open to close · closed positions only
Salary Trend Over Time
Monthly median base salary · USD · annualized · p25/p75 dashed
Salary Range by Department
Employment Type
Technical vs. Non-technical
Open positions · by department
Top Roles by Department
Seniority Mix
Derived from job title keywords
Equity Range by Department
Top Skills
Top Tech Stacks
Skills Trend
Change in share of postings · recent 3 months vs. prior 3 months
Tech Stack Evolution
Positions opened per month · top 5 technologies