AI agents that predicts churn months before it happens.

Most B2B churn is preventable - most teams just see it too late. By the time a CSM notices, the champion has already quietly disengaged, key features went unadopted, and the renewal conversation is damage control. The dangerous part? The customer might still be logging in, but they've stopped using what actually matters. Userlens catches all of that months earlier. Our AI agents monitor every user at every account the way your best CSM watches your top five strategic accounts: - feature adoption - usage trends - champion engagement - sentiment shifts in Slack and Intercom - open support issues. When a signal hits (churn risk, renewal, expansion opportunity), Userlens doesn't just alert you. It builds the talking points and deck on top of your team's approved templates and playbook. If you have CSMs, Userlens makes every one of them your best. If you don't have one yet, Userlens runs your book like the best CSM money could buy.

SaaSCustomer SuccessEnterprise SoftwareAI Assistant

Total Open and Closed Positions

Total open positions, and positions newly closed since the previous update

Department Headcount Over Time

Open positions per department · top 6 at any point in the window

Newly Opened and Closed Positions

Position Churn Rate

Positions closed within 14 days of opening · a high rate suggests posting instability — duplicates, pulled listings, or roles filled through internal or off-market channels

Time-to-Fill Distribution

Days from open to close · closed positions only

Salary Trend Over Time

Monthly median base salary · USD · annualized · p25/p75 dashed

Salary Range by Department

Employment Type

Technical vs. Non-technical

Open positions · by department

Top Roles by Department

Seniority Mix

Derived from job title keywords

Equity Range by Department

Top Skills

Top Tech Stacks

Skills Trend

Change in share of postings · recent 3 months vs. prior 3 months

Tech Stack Evolution

Positions opened per month · top 5 technologies