Customer Success Senior Manager
Hybrid (New York, NY)$150k - $180kFull-timePosted 11mo ago
About the role
Strategic leadership role to build and manage the Customer Success team, foster long-term client relationships, ensure customer success and satisfaction with AI solutions, and drive retention and growth.
Responsibilities
- Build and lead Customer Success Team: Build and lead the Customer Success team, providing guidance and support to ensure the team delivers exceptional service and support to our clients.
- Customer Relationship Management: Develop and maintain relationships with key clients, serving as the primary point of contact for escalations and strategic discussions.
- Customer Onboarding and Adoption: Oversee the customer onboarding process to ensure a smooth transition from Sales to Customer Success. Implement strategies that drive product adoption and utilization.
- Customer Advocacy: Act as the voice of the customer within the company, ensuring that customer feedback is heard and acted upon to improve product offerings and customer experience.
- Retention and Growth Strategies: Develop and execute strategies to increase customer retention and reduce churn. Identify upsell and cross-sell opportunities by understanding customer needs and aligning them with our product offerings.
- Performance Management: Establish key performance indicators (KPIs) for the Customer Success team and regularly track and report on these metrics to assess team performance and customer health.
- Cross-Functional Collaboration: Collaborate with Sales, Product Management, and Engineering teams to ensure alignment between customer requirements and product development.
- Continuous Improvement: Identify areas for improvement in the customer experience and customer success processes, driving continuous improvement and innovation.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- At least 8-10 years of experience in customer success or a related field, with a proven track record of leading a customer success team in a technology-driven environment.
- Strong understanding of customer success metrics and the ability to link them to business outcomes.
- Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders.
- Demonstrated ability to manage and inspire a team in a dynamic and fast-paced setting.
- Proficient in CRM and Customer Success software platforms such as Salesforce or Hubspot.
Skills
Required:Customer Success LeadershipRelationship ManagementOnboarding and AdoptionKPIs and MetricsCross-Functional CollaborationCRM/CS Software
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Dynamo AI
Compliant-Ready AI for the Enterprise
End-to-end privacy, security, and compliance solutions to prepare your organization for emerging AI regulations.
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