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Customer Success Manager

FurtherAI· Customer Success
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Hybrid (San Francisco, CA)$80k - $140k + equityFull-timePosted 11mo ago

About the role

First Customer Success Manager at FurtherAI responsible for onboarding, supporting customers, driving retention and upsell, and building scalable CS processes from the ground up.

Responsibilities

  • Own customer onboarding, training, and early success milestones.
  • Manage a portfolio of accounts, driving satisfaction, retention, and upsell opportunities.
  • Run QBRs and regular check-ins to surface needs and preempt churn risks.
  • Translate customer feedback into product and model improvements.
  • Collaborate with engineering and founders to escalate and resolve technical issues.
  • Create and iterate on internal CS processes, playbooks, and reporting systems.
  • Contribute to documentation, FAQs, and knowledge base to support scale.

Qualifications

  • 4+ years in Customer Success or Account Management
  • Ideally in B2B SaaS with $50 - 100K ACV customers
  • Led customer onboarding and expansion efforts; comfortable owning renewal/upsell targets
  • Process-driven, customer-obsessed, disciplined
  • Thrives in ambiguity and builds from scratch
  • Experience collaborating with product or technical teams
  • Bonus: experience in regulated industries like insurance, finance, or healthcare

Skills

Required:Customer SuccessAccount Management
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About FurtherAI

AI Workforce for the Insurance Industry

FurtherAI is a domain-specific AI for the insurance industry. Our AI Assistant automates complex workflows like submission intake, policy comparisons, and underwriting audits - making teams faster, smarter, and more efficient. Leading insurers, reinsurers, MGAs, and brokers rely on FurtherAI to drive better decisions at scale. Backed by top investors including Y Combinator, Nexus, South Park Commons, and Converge, FurtherAI supports customers writing over $15B in premiums across all 50 states.

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