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Enterprise Customer Success Manager

Perplexity· Customer Success & Support
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San Francisco, Austin, New York CityFull-timePosted 11mo ago

About the role

Experienced Enterprise Customer Success Manager to lead onboarding, adoption, and growth for Perplexity’s enterprise clients, working cross-functionally to drive retention, expansion, and value delivery at scale.

Responsibilities

  • Execute the Enterprise customer success strategy developed by leadership
  • Serve as a primary point of contact for key enterprise clients
  • Drive initial enablement through high quality onboarding and training
  • Identify and support opportunities for growth and client expansion
  • Manage retention, working with clients to quantify value delivered
  • Advocate for client needs, and collaborate with cross-functional teams to drive product development
  • Monitor and report on established key performance indicators, analyze data to identify trends

Qualifications

  • 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
  • Proven track record of driving enterprise-level satisfaction, growth, and retention
  • Excellent communication and presentation skills, with the ability to engage C-level executives
  • A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
  • Ability to work under pressure, thriving in demanding environments
  • Ability to work independently and as part of a collaborative team
  • Proficiency in CRM systems and customer success tool

Skills

Required:Enterprise customer successCommunicationCross-functional collaborationCRM proficiency

Benefits

  • Full-time U.S. benefits including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts
  • International benefits tailored to region of residence
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Perplexity

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Company profileWebsite

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