Account Partner
About the role
Account Partner responsible for owning the customer relationship post-sale, driving measurable value, renewals, and growth through cross-functional collaboration with Product, Engineering, Solutions, and Operations in healthcare deployments.
Responsibilities
- Own the customer relationship end-to-end, from kickoff and deployment through renewal and expansion.
- Lead change management and training plans to ensure Tennr workflows are adopted, and embedded into daily operations.
- Drive the strategy behind each customer’s key objectives through rigorous data analysis, clear executive storytelling, including polished, metrics-driven decks.
- Serve as a trusted strategic partner to both executive and frontline stakeholders across complex healthcare organizations.
- Partner cross-functionally with Product, Engineering, Solutions, and Operations to deliver high impact and quality workflows.
- Champion and articulate customer insights internally to influence product roadmap priorities and enhance Tennr’s product strategy.
- Identify renewal risks and efficiency blockers early, and mobilize internal teams to resolve them proactively.
- Lead renewal and growth conversations by quantifying delivered ROI and identifying the next Tennr worker opportunities to unlock upsells.
- Travel on-site with customers as needed to drive adoption, deepen relationships, and accelerate strategic partnership goals.
Qualifications
- 2+ years of experience in healthcare consulting or healthcare account management
- Exceptional written and verbal communication, with strong executive-level storytelling skills
- Highly analytical and detail-oriented, with experience translating data into clear recommendations and impact
- Strong organizational and project management skills, able to manage multiple stakeholders and workstreams
- Experience building polished, metrics-driven presentations and client-facing materials
- High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment
- Willing to travel as needed
Benefits
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave
About Tennr
Fast, Transparent Patient Experiences
Tennr is solving the black hole problem in healthcare by leveraging models to digitize the flow of paperwork between healthcare providers. -- Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.
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