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Project Manager, Enterprise Merchandise

Quince· B2B Customer Support
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Hybrid (Remote)$62.5k - $75kfull-timePosted 11mo ago

About the role

Project Manager responsible for the end-to-end enterprise sales order-to-delivery process, partnering with Account Executives to ensure flawless execution and exceptional customer experience for PST-based enterprise customers in California, Washington, Oregon, or Nevada.

Responsibilities

  • Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
  • Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
  • Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
  • Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
  • Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
  • Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made

Qualifications

  • 2+ years of experience in project management, operations, or vendor management
  • Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
  • Proficiency in Google Workspace
  • Experience managing internal and external stakeholders with distinct approaches
  • Self-starter comfortable working in a fast-paced environment
  • Extremely detail-oriented with ability to operate with a sense of urgency
  • Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint

Skills

Required:Project managementCRM / Project management toolsGoogle WorkspaceStakeholder managementCustomer service

Benefits

  • Bonus and equity may also be provided for eligible roles.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

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