Technical Support Engineer

Hybrid (New York)Full-timePosted 11mo ago

About the role

Frontend of customer interactions, troubleshooting, fixing issues, resolving inquiries, and providing expert guidance on the platform.

Investigating and resolving technical issues with products for customers, escalating complex cases when necessary.
Implementing fixes for issues, working alongside product engineering where necessary.
Proactively identifying and implementing features across our platform to increase the ability for customers and support engineers to detect and resolve problems.
Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements.
Meeting and exceeding key performance metrics, including response times and customer satisfaction scores.
Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience.

Proven experience in a technical support role, in a start-up or scale-up environment.
Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues efficiently.
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Comfortable working in a fast-growing startup environment where adaptability and initiative are key.
A customer-first mindset with a passion for delivering exceptional support experiences.

Required:TroubleshootingCommunicationCustomer Service

Nice to have:Apache KafkaKubernetesJava/Scala

Last updated Feb 25, 2026. Interested? Apply on the company site.

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