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Customer Support Specialist

Cluely· Other
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Remote$25/hr + bonusfull-timePosted 10mo ago

About the role

Seeking a Customer Support Specialist to manage customer inquiries via Intercom, process refunds through Stripe, escalate technical issues, and provide valuable customer feedback to influence product development, in a fast-paced startup environment.

Responsibilities

  • Managing Customer Communications: Monitor and respond to all incoming customer support tickets through Intercom during your shift, maintaining our commitment to responsive, helpful service.
  • Problem Resolution: Assess each customer inquiry and determine the appropriate course of action—whether providing a solution directly, processing a refund, or escalating to engineering.
  • Processing Refunds: Handle refund requests efficiently through Stripe when appropriate, ensuring customers have a smooth experience even when things don't work out.
  • Engineering Escalation: Identify technical issues that require engineering attention and communicate them clearly to our development team through Slack, serving as the customer's advocate.
  • Inbox Management: Work toward inbox zero by the end of each shift, ensuring no customer is left waiting for a response.
  • Customer Insights: Share valuable feedback and patterns observed from customer interactions that could inform product improvements.

Qualifications

  • Experience with customer support tools such as Intercom, Slack, and Stripe.
  • Excellent written communication skills with a focus on empathy.
  • Problem-solving skills and the ability to assess situations quickly.
  • Reliable and consistent in work schedule.
  • Ability to work independently and make sound judgment calls.
  • Customer-focused mindset with strong empathy.

Skills

Required:Customer Service SkillsTechnical Proficiency with Support Tools

Benefits

  • Hourly compensation of $15 – $25 per hour.
  • Bonuses including $1K – $2K annual bonus and weekend shift bonus.
  • Flexible working hours in the morning to early afternoon (10:00 AM - 2:00 PM ET) and weekends.
  • Remote work environment.
Last updated Apr 22, 2026. Interested? Apply on the company site.
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#1 AI assistant for meetings

AI meeting assistant that provides live meeting notes, instant answers, and real-time insights during calls.

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