Founding Forward Deployed Engineer
Hybrid (New York, NY)$150k - $400k + equityFull-timePosted 10mo ago
About the role
Role at Dataland, an applied AI lab for complex operations and customer support. Frontline FDE responsible for end-to-end customer engagements, building and deploying state-of-the-art applied AI to solve customers’ operational challenges across industries.
Responsibilities
- Lead customer engagements end-to-end. You’ll identify the most valuable problems to solve for our customer, embed with their team to deeply understand it, build and deploy applied AI to solve their challenges and achieve their desired outcomes.
- Be the trusted face of Dataland for our customers: You’ll own the relationship with our customers, ranging from executive stakeholders down to frontline users.
- Always be shipping: Constantly scope, build, and ship new workstreams while expanding the impact of existing agentic AI products
- Simply put, write code that makes our customers win and make money
Qualifications
- Drive and work ethic. Being an FDE is hard. You will be effectively running your own book of business inside of ours, and it takes real grit to constantly find ways to make customers successful, and evolve our existing engagements towards greater and greater impact.
- Engineering fundamentals. Most of your time will be spent building software that you’ve scoped out.
- Deep customer empathy. Your performance is measured by how your customers perform. We only win when our customers win.
- Strong communication. FDEs spend a lot of time talking directly with customers and internal teams. You need to be a great listener and articulate your thinking clearly.
- AI fluency: You should know how to use tools like Claude Code, Cursor, etc. to make yourself radically efficient.
Skills
Required:Drive and work ethicEngineering fundamentalsDeep customer empathyStrong communicationAI fluency
Last updated Aug 26, 2026. Interested? Apply on the company site.
About Dataland
AI agents for customer support.
Our AI auto-resolves customer issues with deep accuracy, by plugging into your internal systems, knowledge base, and past ticket resolutions. Works with your existing helpdesk & channels.
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