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Database Support Engineer (AMER)

Supabase· Support
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RemoteFull-timePosted 10mo ago

About the role

Experienced Database Support Engineer to join Supabase's Support Team, helping developers unblock complex issues and improve product quality and developer experience across Postgres and platform services.

Responsibilities

  • Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
  • Provide consultative, proactive advice to optimize workloads and tailor guidance for advanced users.
  • Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
  • Ask smart, targeted questions to turn incomplete reports into actionable cases.
  • Communicate clearly and empathetically with users, especially during high-impact or time-sensitive situations.
  • Spot patterns across tickets and recommend improvements to documentation, tooling, and the product.
  • Mentor junior team members and help raise the overall bar for support quality.

Qualifications

  • 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
  • PostgreSQL deeply understood (autovacuum behavior, WAL growth, long-running transactions, table bloat, and internals).
  • Strong in high-performance SQL and query optimization.
  • Troubleshooting complex setups, including multi-tenant schema patterns.
  • Ability to debug edge functions and understand distributed system behavior when failures get tricky.
  • Experience with data migration issues (pg_dump/restore, schema drift, failed migrations) and safe recovery.
  • Hands-on experience with cloud hosting providers like AWS.
  • Comfortable in terminal and Linux environments.
  • Ability to thrive in high-volume situations and form/test assumptions quickly.

Skills

Required:PostgreSQL expertiseHigh-performance SQLTroubleshooting complex setupsDistributed systems debugging
Nice to have:Data migration recovery

Benefits

  • Fully Remote: Global hires with optional WeWork/co-working allowance.
  • ESOP (equity ownership) for all team members.
  • Tech Allowance for setting up work environment.
  • Health Benefits: 100% covered for employees, 80% for dependents.
  • Annual Off-Sites: Company-wide gathering.
  • Flexible Work: Asynchronous work culture and autonomy.
  • Professional Development: Annual education allowance.
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Supabase

The Postgres Development Platform.

Supabase is the Postgres development platform. Start your project with a Postgres database, Authentication, instant APIs, Edge Functions, Realtime subscriptions, Storage, and Vector embeddings.

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