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Field Technical Delivery Engineer

Oxide Computer Company· Field Delivery
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Hybrid (Midwest)$275kfull-timePosted 10mo ago

About the role

Field Delivery engineer supporting Midwest customers with onsite hardware installation, upgrades, troubleshooting, and remote/onsite collaboration to ensure production systems meet commitments. Role combines hands-on datacenter work, customer engagement, and feedback to product teams.

Responsibilities

  • Work closely with customers to deliver timely onsite support — from rack installation to hardware replacements and upgrades — while also troubleshooting complex hardware and software issues to quickly remediate failures.
  • Perform hands-on work directly on production racks, balancing care, precision, and speed while ensuring minimal disruption to customer operations.
  • Work closely with Manufacturing and Operations teams to coordinate replacement parts — ensuring the right components are ordered, shipped, and ready when you arrive onsite.
  • Manage and triage inbound customer communications, ensuring timely responses, updates, and resolution within SLA commitments.
  • Collaborate with Support Engineering and other teams to drive resolution, share learnings, and inform product improvements.
  • Document troubleshooting steps, solutions, and best practices for both internal and customer-facing knowledge bases.
  • Provide direct feedback from the field to help improve product quality, reliability, and usability.
  • Act as a trusted technical point of contact for customers, whether onsite or remote, building long-term credibility and trust.
  • Participate in regular on-call rotations to provide support (onsite and remote) for critical customer issues.

Qualifications

  • Strong proficiency with Unix/Linux system administration (Solaris/illumos experience a plus).
  • Solid understanding of server architecture, including compute, storage, and networking fundamentals.
  • Hands-on experience working safely and confidently on racks in production environments.
  • Hands-on experience with scripting languages (Python, Bash, or similar) for automation and troubleshooting.
  • Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible, or similar).
  • Exposure to cloud orchestration platforms and API-driven operations.
  • Experience debugging distributed systems and working across hardware/software boundaries.
  • Knowledge of networking protocols (TCP/IP, DNS, DHCP, routing) and system performance tuning.
  • Ability to interpret logs across the stack to diagnose and resolve issues.

Skills

Required:Unix/Linux system administrationServer architectureRack-level hardware maintenanceScripting (Python, Bash)Infrastructure as codeDistributed systems debuggingNetworking protocols and performance tuning
Nice to have:Cloud orchestration / API-driven operations

Benefits

  • Premium healthcare — medical PPO, dental, and vision plans with 100% premiums covered for employees and dependents.
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Oxide Computer Company

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