Staff AI Engineer - Utah
About the role
Staff AI Engineer to build and scale Podium's AI Agent platform, enabling high-volume, real-time multi-turn, cross-channel customer interactions with a focus on reliability, latency, and business impact.
Responsibilities
- Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
- Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
- Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
- Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
- Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.
Qualifications
- 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
- 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
- Proven success designing and maintaining distributed or high-throughput systems.
- Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
- Excellent communication skills and the ability to work effectively across teams.
- A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
- Ability to thrive in a fast-paced environment with shifting priorities.
- Must be willing to work on site, 5 days per week.
Skills
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops with Podium gear and apparel
About Podium
Get more leads. Make more money.
Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its AI employee, who ensures businesses respond to leads instantly, anytime of the day or night—significantly increasing lead conversion rates and revenue. Podium helps businesses obtain more reviews, rank higher on Google, and consolidate lead channels. Businesses can call and text customers from the web and/or mobile app, send payment links, drive repeat business through bulk messages, and more—all managed and delivered from one easy-to-use dashboard. Additionally, with Podium’s AI Employee and automations, businesses can efficiently handle customer inquiries seamlessly across all communication channels, providing timely and accurate responses that drive sales. Podium’s innovative work has gained recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. Podium was founded in 2014 and is headquartered in Lehi, Utah. It is currently backed by Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator.
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