Head of Operations
David Energy· Operations
Hybrid (Hybrid)$175k - $210kFull-timePosted 9mo ago
About the role
Head of Operations responsible for building and scaling enrollment, billing, field operations, hardware implementation, procurement, and customer support. Reports to the COO; hands-on leadership guiding systems, processes, and teams to support rapid deployment of DERs (batteries, thermostats) and scalable operations.
Responsibilities
- Own end-to-end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution
- Ensure high accuracy, timeliness, and consistency across enrollment and billing processes
- Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early
- Develop and own enrollment and billing operational metrics and KPIs and lead root-cause analysis and remediation when performance slips
- Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady-state operations
- Build and maintain field playbooks, installation standards, and deployment workflows
- Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability
- Resolve deployment failures, commissioning issues, and field-driven escalations
- Own battery and thermostat procurement and supply chain management
- Own Customer Support as an operational function integrated with enrollment, billing, and field operations
- Design support workflows for enrollment issues, billing questions, and hardware incidents
- Establish SLAs, tooling, and escalation paths to ensure timely resolution
- Use support data to identify systemic issues and drive permanent fixes
- Define and own KPIs, operating rhythms, and escalation frameworks across operations
- Reduce manual work, rework, and customer-impacting errors through better process and system design
- Build SOPs and documentation that support training, audits, and business continuity
- Ensure enrollment, billing, field operations, and support comply with applicable regulatory, contractual, and safety requirements
- Identify operational risks and implement controls appropriate for a scaling organization
- Support audits, partner reviews, and regulatory inquiries
- Build, manage, and develop an operations team across enrollment, billing, field ops, and customer support
- Establish clear ownership, expectations, and accountability
- Create a culture of execution, ownership, and continuous improvement
Qualifications
- 7–10 years of experience owning complex, execution-heavy operations in a scaling company
- Direct experience leading complex back office operations in a data-intensive or regulated environment
- Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
- Strong team builder who is comfortable being hands-on while building systems that can scale
- Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
- Able to partner closely crossfunctionally while owning outcomes
- Strong communicator who can operate credibly with executives and frontline teams
- Prior people leadership experience required
Skills
Required:Operations leadershipHardware deployments / field operations
Benefits
- Base salary of $175,000 – $210,000 plus equity, depending on experience
- Group medical and dental insurance
- Flexible vacation / PTO policy
- 401(k) plan
- NY based role with hybrid office culture
Last updated Aug 5, 2026. Interested? Apply on the company site.
About David Energy
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