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Technical Support Engineer

Fieldguide· Engineering
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Hybrid (San Francisco, CA)$110k - $135kFull-timePosted 8mo ago

About the role

Technical Support Engineer role at Fieldguide, a vertical AI platform for audit and advisory firms. Remote-first position in San Francisco, CA or remote (USA). 3+ years experience, US citizen/visa required. Full-time role within Engineering, Full Stack.

Responsibilities

  • Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions over email and via screen shares.
  • Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
  • Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
  • Build expertise in SME domains, steadily deepening knowledge of advanced product capabilities.
  • Employ technical utilities such as session replay, log review, browser developer tools, and API clients like Postman for deep-dive troubleshooting.
  • Partner with Product and Support to create and maintain Knowledge Base content that benefits customers and supports AI enablement.
  • Join daily standups to review active tickets, align on priorities, and collaborate on solutions with support teammates.
  • Monitor and contribute to internal Slack threads, assisting cross-functional teams on complex issues and sharing insights from SME areas.

Qualifications

  • 3+ year of experience in Technical Support, IT, or another technical discipline.
  • High emotional intelligence, with strong judgment on customer urgency and a commitment to timely, empathetic, and accurate support.
  • Demonstrated critical thinking skills for troubleshooting, diagnosing, and resolving customer-reported technical issues.
  • Strong technical aptitude with the ability to rapidly learn complex products and evolving platform features.
  • Excellent written and verbal communication, capable of explaining technical concepts to both technical and non-technical audiences.
  • Collaborative mindset with experience partnering across Engineering, Product, Customer Success, and other teams.
  • Proven multitasking, prioritization, and time management in fast-paced environments.

Skills

Required:Technical Support

Benefits

  • Competitive compensation packages with meaningful ownership
  • Flexible PTO
  • 401k
  • Wellness benefits, including a bundle of free therapy sessions
  • Technology & Work from Home reimbursement
  • Flexible work schedules
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Fieldguide

Vertical AI for Audit & Advisory Firms

‍Fieldguide is a vertical AI platform for modern assurance and advisory firms that digitizes the end-to-end engagement workflow on a single platform. Built by former Big Four practitioners and experienced technology leaders, Fieldguide is trusted by top CPA firms to improve margins, win new business, and build stronger client relationships. We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

artificial-intelligenceb2bworkflow-automationproductivity
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