Customer Success Manager
About the role
Decoda Health is seeking a Customer Success Manager to own the communication interface between the company and the clinics it serves. The role blends customer success with product operations, leveraging AI tools to streamline processes and communicate efficiently.
Responsibilities
- Own customer communication: Serve as the main channel between Decoda and clinics. Respond promptly, follow up relentlessly, and keep customers informed.
Skills
Benefits
- CAD compensation: $60K–$90K CAD
- Toronto hybrid location; some on-site clinic visits required
About Decoda Health
AI-powered platform automating medical practice operations
Medical practices struggle with front desk shortages and nonstop admin work—ringing phones, scheduling mishaps, intake errors, and billing headaches. The result? Overworked staff and less time for patient care. Decoda Health’s AI platform takes over 80% of these tedious tasks, handling calls, scheduling, and payments while alerting staff only when necessary. By reducing chaos and streamlining operations, teams can focus on what truly matters—providing exceptional patient care.