Customer Success Support
Hybrid (Bengaluru)full-timePosted 7mo ago
About the role
Support role in a SaaS environment focusing on deploying AI systems at dealerships, configuring workflows, analyzing data, and ensuring renewals and upsells.
Responsibilities
- Deploy AI systems at new dealerships
- Coordinate integrations with engineering
- Configure workflows, dashboards, data in accordance with dealership requirements
- Analyze call data and performance metrics
- Run performance reviews with dealer GMs & Sales & Service Directors
- Identify gaps and drive improvements
- Ensure renewals, upsell, and multi-store expansion
Qualifications
- 2–5 years of experience in SaaS Customer Success / Implementation / Solutions
- Experience serving US customers preferred
- Strong analytical mindset (comfortable with numbers, metrics, dashboards)
- Excellent written and verbal English communication
- Process-driven and detail-oriented
- Comfortable working in US hours
- Startup experience preferred
Skills
Required:Customer SuccessData AnalysisCommunication
Last updated Mar 17, 2026. Interested? Apply on the company site.
About ShortLoop
AI Phone Agents For Your Business
ShortLoop’s human-like AI agents convert leads and inquiries into demos, appointments and opportunities
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