Sr. Forward Deployed Engineer (Post-Sales)
About the role
Senior-level, customer-facing engineer responsible for end-to-end design, delivery, and optimization of automation solutions for large-scale health systems and enterprise partners. Combines technical leadership with strategic delivery, pre-sale discovery, go-live execution, and ongoing optimization.
Responsibilities
- Lead end-to-end enterprise implementations, from discovery to post-go-live
- Align cross-functional teams and manage project delivery, risks, and change
- Conduct operational audits to identify workflow gaps and automation opportunities
- Design scalable, configurable solutions using Tennr’s platform and APIs
- Reimagine processes with automation best practices, not just replicate legacy systems
- Collaborate with Product, Engineering, and Sales to shape solutions and delivery scope
- Maintain documentation, enable knowledge transfer, and improve internal delivery tools
- Support sales strategy, mentor junior team members, and influence product roadmap
Qualifications
- 4+ years of experience in enterprise SaaS delivery or solution design
- A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
- Strong understanding of APIs, systems integration, and technical architecture
- Proven ability to lead complex technical engagements with large enterprise customers
- Skilled at communicating technical concepts to both executive and technical audiences
- Experience navigating complex org structures and aligning cross-functional stakeholders
- Strong problem-solving skills with a focus on strategic, scalable solutions
- Business acumen and domain fluency — ideally in healthcare or similarly complex industries
- Comfortable with ambiguity and fast-paced, unstructured environments
- Demonstrated ability to mentor others and contribute to team-wide best practices
- High ownership mindset and urgency — proactive, resourceful, and impact-driven
Skills
Benefits
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave
About Tennr
Fast, Transparent Patient Experiences
Tennr is solving the black hole problem in healthcare by leveraging models to digitize the flow of paperwork between healthcare providers. -- Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.
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