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Customer Experience Associate

Buck Mason
Apply on company site
Los Angeles, CA$20 - $24Full-timePosted 7mo ago

About the role

Customer Experience team member focused on delivering an extraordinary shopping experience, improving processes and systems across e-commerce operations, and turning customers into promoters.

Responsibilities

  • Serve as the first contact and on-call resource for all customers via phone, email and live chat
  • Quickly and accurately problem solve for any customer deliveries, transactions and experiences that don’t go 100% as planned
  • Understand our styles and technology to offer fit and style advice tailored to each customer’s needs
  • Use Excel and Google Sheets to track and analyze data for routine problem orders
  • Analyze metrics for measuring customer experience, engagement and satisfaction
  • Understand shipping, fulfillment and returns procedures to process all customer orders efficiently
  • Partner with leadership to create and execute new policies, procedures and client retention initiatives

Qualifications

  • Strong leadership, organizational, administrative and project management skills
  • Creative problem solver who looks for new solutions beyond the status quo
  • Flexible and resilient, comfortable with ambiguity, adaptable to fast-changing environments
  • Attention to grammar (the difference between you're and your matters)
  • Looking for passionate academics looking to grow with us
  • Ability to work on-site at our Los Angeles office

Skills

Required:Customer serviceData analysisCommunication

Benefits

  • Health, dental & vision Insurance
  • Fitness & wellness benefits
  • 401k retirement savings plan with Company matching
  • Quarterly clothing allowance
Last updated Oct 23, 2026. Interested? Apply on the company site.
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About Buck Mason

Modern American Classics

Buck Mason makes updated, modern American classics with a commitment to timelessness, quality, and our California roots.

mensapparelclothingUSAAmericanmodern
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