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CN-Manager

Apple· ChinaApple Retail
Apply on company site
Hybrid (China)full-timePosted 7mo ago

About the role

Manager at an Apple Store leading, coaching, and developing a team to deliver exceptional customer experiences, driving store performance and executing operational strategies in assigned areas while upholding Apple values and policies.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities and exceptional customer service are met.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and promoting inclusive leadership.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and approved accommodations.
  • Have experience leading others in retail, sales, or a related field.
  • Be proficient in English and the local language, both written and spoken.

Skills

Required:leadership / people managementcustomer servicecommunication
Nice to have:decision making / analyticsdiversity & inclusion
Last updated Aug 14, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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