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TR-Expert

Apple· TurkiyeApple Retail
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Hybrid (Turkiye)Full-timePosted 7mo ago

About the role

Expert role in Apple Retail focused on delivering an exceptional customer experience, selling products and services, mentoring others, and maintaining up-to-date knowledge of Apple offerings and store processes in the Turkish market.

Responsibilities

  • Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
  • Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
  • Support peers throughout the store by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
  • Maintain accuracy and follow guidance.
  • Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience in retail or sales, or related work experience.
  • Be proficient in the local language, both written and spoken.
  • Demonstrate knowledge of Apple products and services.
  • Show a track record of producing top-performing sales and customer experience results.
  • Personalize solutions based on customer needs, and effectively communicate them.
  • Solve customer concerns using care, learning, and presentation skills.
  • Work in a fast-paced environment, often supporting multiple customers at the same time.
  • Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
  • Support and educate the broader team by sharing knowledge, experiences, and insights.

Qualifications

  • Experience in retail or sales, or related work experience.
  • Proficiency in the local language, both written and spoken.

Benefits

  • Accessibility commitments and inclusive workplace culture
  • Apple benefits highlighted in the organization’s messaging on accessibility and inclusion
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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