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NL-Technical Specialist

Apple· NetherlandsApple Retail
Apply on company site
Hybrid (Netherlands)full-timePosted 7mo ago

About the role

Technical Specialist in Apple Retail providing technical support, skilled troubleshooting, and education on repairs and services while delivering an exceptional customer experience. Supports efficient repairs, identifies recurring issues, and communicates feedback to Apple.

Responsibilities

  • Offer technical support and skilled troubleshooting for customers while generating excitement for Apple products and services.
  • Educate customers about repair options and Apple products and services.
  • Develop knowledge of Apple products, services, and Genius Bar repair processes to support high-quality repairs.
  • Support customers with Apple product or software issues with care and empathy using Apple tools and resources.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
  • Provide excellent service by understanding customer needs, making product/service recommendations, and educating on relevant ways to buy.
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity.

Qualifications

  • Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store; reliable attendance.
  • Proficiency in the local language, both written and spoken.

Skills

Required:Technical product and service expertiseTroubleshootingCustomer service and interpersonal skillsLearning and product knowledgeteamwork and collaborationSecurity and confidentialityAdaptability and curiosity
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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