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Customer Success Manager

Orchard Robotics· Operations
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Hybrid (California)$105k - $145kFull-timePosted 7mo ago

About the role

Role focused on ensuring customer success through training, deployment, and ongoing support of Orchard's ag-tech solutions across farms, with emphasis on onboarding, relationship building, and cross-functional collaboration.

Responsibilities

  • Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
  • Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
  • Execute and build on our customer training procedures so our customers can learn our technology easily.
  • Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
  • Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.

Qualifications

  • Outstanding, customer-centric communication skills.
  • Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
  • Resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.
  • Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
  • Ability to effectively communicate technology topics from our engineering team to our customers.
  • Comfortable with frequent travel (up to a third of time at events and customer farms across California and Washington state).
  • Experience working with ERP systems and CRMs (HubSpot, Salesforce).
  • Ability to coordinate effectively across various stakeholders in large, enterprise organizations.

Skills

Required:Customer SuccessOnboarding and DeploymentTraining facilitationRelationship Management

Benefits

  • Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Orchard Robotics

The AI Farming Company

Orchard is securing America's food supply by building the AI Farmer that automates our nation's farms.

AgricultureAIFarm ManagementData
Company profileWebsite

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