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US-Technical Specialist

Apple· Apple Retail
Apply on company site
Tysons Corner / McLean, VA$23/hr - $30.59/hrfull-timePosted 7mo ago

About the role

Technical Specialist at Apple Retail providing technical support, troubleshooting, and education on Apple products and services, with a focus on delivering exceptional customer service and facilitating repairs and product recommendations.

Responsibilities

  • Provide technical support and skilled troubleshooting for all customers while generating excitement for Apple’s products and services
  • Educate customers on repair options and Apple products and services
  • Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software
  • Collaborate with team leaders to identify recurring repair problems and provide feedback to Apple
  • Deliver excellent service by understanding customer needs, presenting product/service recommendations, and educating on relevant purchasing options
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor
  • Contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity
  • Possess availability for a schedule based on business needs including nights, weekends, and public holidays in the retail store
  • Demonstrate technical expertise of Apple products and services
  • Follow troubleshooting steps to identify root causes in a customer service environment
  • Navigate customer service issues with care and strong interpersonal skills
  • Continuously learn about Apple products, services, and third-party products to enhance the customer experience
  • Work in a fast-paced environment and balance multiple tasks
  • Work well in a team, with shared responsibility and accountability
  • Protect sensitive or confidential information in line with Apple’s values
  • Be curious and open to learning from others

Qualifications

  • Experience or ability to demonstrate technical expertise of Apple products and services
  • Ability to troubleshoot and identify root causes in a customer service environment
  • Strong interpersonal and customer service skills
  • Willingness to learn about Apple products, services, and third-party products
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Team-oriented with ability to collaborate and take shared responsibility
  • Discretion with confidential information
  • Curiosity and willingness to learn from others

Skills

Required:Technical troubleshootingCustomer serviceProduct knowledge

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted Apple products and free services
  • Educational expense reimbursement (including tuition)
  • Discretionary bonuses or commission potential
  • Relocation assistance potential
  • Employee stock purchase plan eligibility
  • Participation in discretionary stock programs
Last updated Aug 14, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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