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US-Technical Expert

Apple· Apple Retail
Apply on company site
Virginia Beach, VA$24.92/hr - $33.36/hrfull-timePosted 7mo ago

About the role

Technical Expert at Apple Retail specializing in extensive functional troubleshooting, repairs on iPhone and other Apple products, and customer education on repair options and services. Focus on high-quality repairs, knowledge sharing, and delivering an inclusive, Apple-values-driven customer experience.

Responsibilities

  • Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
  • Perform repairs on iPhone and other Apple products as required and educate customers on repair options and Apple products and services.
  • Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
  • Use extensive knowledge of hardware and software components to identify where issues originate and educate others on the team.
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and demonstrating Apple values of inclusion and diversity.

Qualifications

  • Experience in retail or sales, or related work experience.
  • Visual inspection and fine motor skills to safely perform hardware repairs.
  • Experience troubleshooting hardware and software issues in a customer service environment.

Skills

Required:Technical troubleshootingHardware repairCustomer service

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses including tuition
  • discretionary bonuses or commission payments and relocation opportunities
  • Apple shareholder participation through stock programs
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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