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KR-Senior Manager

Apple· Apple Retail
Apply on company site
Hybrid (Seoul, Gyeonggi, Korea (Republic of))Full-timePosted 7mo ago

About the role

Senior Manager responsible for creating a positive customer interaction environment, driving performance and business priorities, developing other managers, and supporting the Store Leader with strategic decisions. Leads a team, participates in Floor Leadership, ensures exceptional customer service, and upholds Apple values of inclusion and diversity.

Responsibilities

  • Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities and exceptional customer service are delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing the operational strategy of assigned functional areas and the entire store.
  • Maintain and uphold company policies and procedures, and protect assets including confidential information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and fostering continuous learning.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities and model inclusive leadership.

Qualifications

  • 3 years of leadership experience in retail, sales, or a related field.
  • Proficiency in English and the local language (written and spoken).

Skills

Required:LeadershipRecruiting and developmentCustomer service leadershipCommunication
Last updated Jul 17, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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