Customer Success Manager (m/f/d)
SimScale· Customer Success
Hybrid (US (EST / CST))Full-timePosted 7mo ago
About the role
Customer Success Manager responsible for owning a portfolio of Commercial and High Potential accounts from onboarding through renewal and expansion, including pipeline management, account growth strategy, and adoption of AI-native SimScale platform.
Responsibilities
- Your book, end-to-end. A portfolio of Commercial and High Potential accounts through the full journey: onboarding, adoption, mid-term engagement, Business Reviews, renewal and expansion.
- Build and manage renewal and expansion pipeline, run opportunity management through the pipeline, negotiate contract adjustments and pricing, and close.
- Account growth plan strategy for each important account, defining current value, next use cases or teams, and what needs to happen to get there.
- Expansion campaigns on key accounts with targeted, multi-touch plays into specific engineering teams and use cases, coordinated with Marketing.
- Programme management of growth-enabling work: benchmarks, pilots and technical evaluations, coordinated across customer and SimScale teams, to a clear timeline.
- Foster organic and referral-led growth through champion networks and internal referrals within large organizations.
- Conduct Business Reviews anchored on ROI and realised value.
- Monitor customer health, identify retention risk, define mitigation plans, and decide pivotal accounts for retention or expansion.
- Deliver a segmented delivery model (tech-touch and agentic CS motions) for scale with high-touch attention where appropriate.
- Adopt Engineering AI / Physics AI across the book as a key platform component.
Qualifications
- 4+ years customer-facing in high-growth SaaS with a track record of owning renewals and/or expansion and closing them.
- Pipeline and opportunity management experience in a CRM, with reliable forecasting.
- Negotiation and closing experience including commercial terms, pricing discussions, and procurement.
- Customer cohort management experience with sizeable books of accounts.
- Project and programme management skills, able to drive pilots or rollouts to timelines across cross-functional teams.
- Proven sales growth and account expansion achievements.
- Credible engineering / CAE domain footing for conversations with engineers and VPs.
- Experience with AI-native ways of working and using AI for productivity in daily roles.
- CRM discipline (Salesforce or HubSpot).
Skills
Required:Account managementPipeline managementNegotiation and closingCustomer health management
Last updated Sep 23, 2026. Interested? Apply on the company site.
About SimScale
AI-Native Engineering Simulation in the Cloud
SimScale is a full-cloud CAE simulation software that helps you perform CFD, FEA, and thermal simulations for CAD models in the cloud.
Simulation SoftwareEngineering AICloud-NativeCFDFEAThermal AnalysisMultiphysics