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Senior Cloud Support Engineer I

CoreWeave· Global Field Organization - COR
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Hybrid (Multiple US Locations)$122k - $163k + equity + bonusfull-timePosted 7mo ago

About the role

Senior Cloud Support Engineer I at CoreWeave, focusing on supporting Kubernetes-powered HPC cloud infrastructure, mentoring the team, and driving knowledge sharing and process improvements within a 24/7 on-call support environment.

Responsibilities

  • Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
  • Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
  • Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues.
  • Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
  • Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.
  • Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
  • Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
  • Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.
  • Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.
  • Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives.
  • Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.

Qualifications

  • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
  • At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
  • Proven hands-on work experience with Kubernetes
  • Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
  • Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
  • Experience with observability tools such as Grafana
  • Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
  • Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
  • Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
  • Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions

Skills

Required:KubernetesLinux system administrationNetworking and load balancingObservability tools (e.g., Grafana)

Benefits

  • Medical, dental, and vision insurance - 100% paid for by CoreWeave
  • Company-paid Life Insurance
  • Voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Health Savings Account
  • Tuition Reimbursement
  • Ability to Participate in Employee Stock Purchase Program (ESPP)
  • Mental Wellness Benefits through Spring Health
  • Family-Forming support provided by Carrot
  • Paid Parental Leave
  • Flexible, full-service childcare support with Kinside
  • 401(k) with a generous employer match
  • Flexible PTO
  • Catered lunch each day in our office and data center locations
  • A casual work environment
  • A work culture focused on innovative disruption
Last updated Oct 21, 2026. Interested? Apply on the company site.

About CoreWeave

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