Data Center Technician Manager
Philadelphia, PA$115k - $225kFull-timePosted 7mo ago
About the role
The Data Center Technician Manager leads hands-on technical teams responsible for cabling, hardware installation, and day-to-day data center operations in a 24/7 mission-critical environment, balancing people leadership, technical execution, and operational rigor.
Responsibilities
- Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs.
- Oversee installation, maintenance, and troubleshooting of low-voltage cabling and communications infrastructure.
- Ensure high-quality execution of fiber and copper terminations, testing, and remediation of complex issues.
- Own and enforce MOP/CMOP processes, change control, and operational best practices.
- Manage work through ticketing and infrastructure management systems, ensuring timely and accurate completion.
- Maintain accurate documentation, port maps, and inventory, supporting audits and operational readiness.
- Drive incident response and escalation for technical issues, ensuring SLA adherence and rapid resolution.
- Lead the use of specialized test equipment (e.g., DSX, OTDR), including test planning and results validation.
- Enforce safety, compliance, and quality standards, promoting a culture of accountability and operational excellence.
- Partner cross-functionally with operations, engineering, and project teams to support deployments, expansions, and upgrades.
Qualifications
- Associate degree or equivalent hands-on experience in IT, networking, or technical services.
- 5+ years of data center or infrastructure experience, including cabling and hardware deployments.
- 2+ years of experience leading technical teams in a mission-critical environment.
- Strong working knowledge of structured cabling standards (BICSI, ANSI/TIA, NEC).
- Experience with fiber optics, copper cabling, servers, networking equipment, and power distribution basics.
- Ability to participate in on-call rotations and perform physical tasks (lifting up to 50 lbs).
Skills
Required:Fiber optics and copper cablingStructured cabling standards
Benefits
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: up to $85/month for mobile and internet.
- Disability & life insurance: company-paid short-term, long-term and life insurance coverage.
Last updated Jul 8, 2026. Interested? Apply on the company site.
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