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Quality Assurance Manager, Customization

Quince· B2B Warehouse
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Santa Fe Springs, CA$98k - $126kfull-timePosted 7mo ago

About the role

Quality Assurance Manager, Customization at Quince, on-site in Santa Fe Springs, CA. Leads QA, learning, and operational performance at the decoration facility to achieve 99% On-Time Delivery and 99% Quality Acceptance; owner of onboarding, compliance, and data-driven improvements.

Responsibilities

  • Own quality & performance outcomes: 99% on-time delivery and 99% quality acceptance across all production runs.
  • Inbound & Outbound Quality Audits: Monitor inspection of inbound inventory, verify quantities/condition/specifications against POs; conduct production quality checks for decoration processes to ensure brand standards.
  • Issue Escalation & Root Cause Analysis: document defects and delays with evidence; partner with sourcing, remote PMs, and decorators to resolve root causes and implement SOPs.
  • Lead & Optimize Onboarding Processes: Design and refine new hire onboarding programs for associates and leadership.
  • Trainer Program Management: Build and manage Train-the-Trainer program across shifts.
  • Develop Learning Strategies: Create frameworks to improve efficiency, skill development, and career progression.
  • Product Line & Technique Training: Onboard new product lines, techniques, and tools with standard training criteria, SOPs, and quality checkpoints.
  • Drive Performance via Deep Analysis: Analyze site quality, defect trends, and metrics; translate data into actionable insights for site leadership and remote teams.
  • Track & Report KPIs: Monitor quality, delivery, and learning KPIs; present findings and improvement plans to stakeholders.
  • Policy & Compliance Management: Ensure adherence to standards, safety guidelines, quality policies, and SOPs across facility teams.
  • Build QA Processes & SOPs: Create and refine QA systems and SOPs from incoming goods to final outbound audits.
  • Vendor & Decorator Partnership: Lead weekly 3P decorator reviews to ensure adoption of quality standards and process improvements.

Qualifications

  • 5+ years in warehouse operations, QA/control, L&D, or production operations, preferably in apparel/textiles/decorated goods.
  • Experience developing learning strategies and onboarding/trainer programs in manufacturing or warehouse settings.
  • Strong metric analysis skills with track record of using KPIs to drive improvements and root cause resolution.
  • Experience creating SOPs, quality frameworks, and training documentation from scratch.
  • Excellent written and verbal communication for updates to remote leadership.
  • Ability to work independently on-site with minimal supervision and influence 3P partners.
  • Proficiency with WMS/OMS systems, production tracking tools, and Excel/Google Sheets dashboards.
  • Nice to have: knowledge of embroidery, screen-printing, heat transfer, embossing and related quality standards.

Skills

Required:Quality Assurance & ControlData Analysis & KPIsSOPs & Training DocumentationOnboarding & Learning & Development

Benefits

  • Base salary: $98,000—$126,000 USD per year
  • *Bonus and equity may be provided for eligible roles*
  • On-site role with standard business hours, occasional local travel
  • Health, safety, and employee benefit programs as per company policy.
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

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