Founding SDR and Customer Success
About the role
Founding SDR/Customer Success hire at Postal, an AI-native virtual address and mailroom platform for businesses. Role focuses on inbound/outbound sales, customer onboarding, and cross-functional feedback to scale early-stage startup.
Responsibilities
- Inbound Sales & Demo Management (35%): Take inbound meetings with qualified leads, give product demos, answer edge-case questions, convert leads into paying customers
- Pipeline & Follow-Up (20%): Own demo scheduling and no-show recovery, maintain CRM hygiene in HubSpot, track and push deals forward
- Customer Onboarding & Activation (20%): Onboard new customers end-to-end (onboarding emails, ID verification, USPS Form 1583, coordinate with partners), act as quarterback across internal tools and external vendors
- Outbound Sales (10%): Identify high-fit ICPs with Head of Growth, execute outbound calls, book meetings for CEO with enterprise prospects
- Cross-Functional Feedback Loop (5%): Surface customer insights to product/engineering/growth, refine messaging and workflows with teams
- Special Projects (10%): Stand up repeatable processes, contribute pricing/packaging feedback, take on ad hoc founder requests
Qualifications
- 1–4 years experience in sales, customer success, ops, or startup SDR/Customer Success
- Familiarity with CRMs (HubSpot), onboarding workflows, or sales tooling
- Extremely strong written and oral communication
- Extremely organized
- Comfortable talking to customers (calls, demos, objection handling)
- High ownership / low ego / high curiosity
- Metrics-driven & an experimental mindset
- Bonus points: Previous experience at a Seed, Series A or Series B startup; active notary license (not required)
Skills
Benefits
- 100% covered, top-of-the-line health insurance, dental, and vision
- Computer and workspace enhancements
- Unlimited PTO
- Quarterly company off-sites with the team and explore exciting destinations around the world
- Opportunity to play a critical role in building the foundations of the company and SDR/Customer Success culture
About Postal
An AI native virtual address & mailroom for businesses.
Postal offers a modern virtual mailbox for businesses. Postal provides an official address for government, IRS, and vendor communications so companies don't have to use an apartment / shared office address. Postal's AI summarizes mail and recommends compliance actions, and its marketplace of service providers are ready to perform the mundane compliance work that otherwise falls through the cracks. Companies get 6 months free (a $300 value), plus three free hours of compliance services (a $600 value).
More open roles at Postal
- CTO6mo agoHybrid (New York, NY) · Engineering