Customer Success Manager (CSM)
About the role
Performance-Optimized Influencer Marketing at Scale for 1stCollab. The first CSM hire to onboard brands, drive campaign performance, and help shape the Customer Success function.
Responsibilities
- Brand Retention: Ensure every brand has a positive experience on 1stCollab and continues to partner with us.
- Onboarding & Education: Guide brands through setup and best practices on 1stCollab, providing support throughout the campaign process.
- Developing Winning Strategies: Analyze what’s working for brands on 1stCollab and across the marketing industry, and use these insights to empower brands with effective strategies.
- Brand Health Measurement: Monitor and report on brand performance metrics.
- Customer Advocacy: Act as the voice of brands within 1stCollab, sharing success stories and challenges with the team. Collaborate with the product team to develop solutions for existing challenges.
- Team Building: Help establish and expand the Customer Success and Account Management functions at 1stCollab.
Qualifications
- Experience: 1+ years in Customer Success, Account Management, or a related role.
Skills
About 1stCollab
Performance-Optimized Influencer Marketing at Scale
1stCollab is the first influencer platform that fully automates and optimizes every aspect of your influencer marketing program. We’ve helped hundreds of startups launch their first campaigns and enabled larger brands to scale to thousands of influencers, while saving them over $1M annually in influencer spend. What we offer: - Smart search & recommendations – Instantly connect with thousands of relevant influencers. - Full campaign automation – From outreach and negotiations to contracts, payments, and taxes, we handle it all. - Real-time performance tracking – Monitor conversions, revenue, and run A/B tests with detailed reporting.