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Software Engineer, Generative AI & ML

Apple· Machine Learning and AI
Apply on company site
Hybrid (Singapore)Full-timePosted 6mo ago

About the role

Contribute to a multi-turn, conversational, agentic LLM-based platform for Apple customer support. Collaborate with engineers, data scientists & researchers to enhance a multi-modal, multi-agent system, focusing on latency, cost, and customer experience.

Responsibilities

  • Contribute to model development and fine-tuning workflows for generative AI features.
  • Design and evaluate retrieval strategies for grounding large models in product-relevant data.
  • Prototype and benchmark multi-round agentic solutions for conversational knowledge-intensive tasks.
  • Partner with data and platform engineers to ensure scalable deployment and monitoring.
  • Stay current with advancements in large language modeling, vector search, RAG, and LLM Agents.
  • Participate in architecture discussions with engineers and partner teams.
  • Collaborate with product and business stakeholders to incorporate customer experience requirements into AI solutions.
  • Support localization and rollout of AI features across multiple markets.

Qualifications

  • 5+ years of hands-on experience in ML, backend engineering, data engineering
  • 1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
  • Foundational understanding of RAG architectures and vector-based retrieval systems
  • Exposure to multi-agent orchestration frameworks in Rust and Python
  • Familiarity with modern deep learning frameworks such as PyTorch, TensorFlow, or JAX
  • Experience with data preprocessing, tokenization, and pipeline automation
  • Proficiency in machine learning libraries (transformers, datasets)
  • Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems
  • Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems
  • Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid)
  • Experience in training, fine-tuning, or evaluating LLMs in Chinese for Greater China market
  • Fluency in written and spoken Chinese to support the Greater China market
  • Strong experience partnering with business and engineering teams to deliver AI solutions
  • Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience

Skills

Required:Hands-on ML, backend engineering, or data engineeringTraining, fine-tuning, or evaluating LLMsRAG architectures & vector-based retrievalDeep learning frameworks (PyTorch, TensorFlow, or JAX)Data preprocessing and tokenizationML libraries (transformers, datasets)Cloud deploymentCross-functional collaborationEducation
Nice to have:Multi-agent orchestration (Rust, Python)Chinese-language LLMs for Greater China
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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