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US-Technical Specialist

Apple· Apple Retail
Apply on company site
Newark, Delawarefull-timePosted 6mo ago

About the role

Technical Specialist providing technical support and skilled troubleshooting for customers, educating them on Apple products and services, and supporting repair processes in Apple Retail. Emphasizes inclusive culture, high-quality repairs, empathy-driven service, and ongoing product knowledge.

Responsibilities

  • Provide technical support and skilled troubleshooting for customers.
  • Educate customers on repair options and Apple products and services.
  • Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Collaborate with team leaders to identify recurring repair problems and communicate feedback to Apple.
  • Deliver excellent service by understanding customer needs, presenting recommendations, and educating on relevant purchasing options.
  • Support customer-facing activities on or off the sales floor as needed.
  • Contribute to an inclusive environment and uphold Apple’s values of inclusion and diversity.

Skills

Required:Technical troubleshootingProduct knowledgeCustomer serviceLearning mindset
Last updated Jun 26, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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