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NPI Program Manager, Worldwide Operations BPR

Apple· Operations and Supply Chain
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Hybrid (Sunnyvale, CA), Remote$180.1k - $272kFull-timePosted 6mo ago

About the role

NPI Program Manager responsible for collaborating with business and technical teams to ensure Operations Systems perform efficiently during Peak Events (New Product Introduction, Promotions) and enable Apple’s B2B channel execution. Drives process and system strategies to launch products on time with high quality and maximum customer availability.

Responsibilities

  • Manage roadmaps and drive enhancements for NPI tools and products.
  • NPI Event management: cadence setups, comms planning, stakeholder engagement.
  • Post-NPI activities: debriefing and operations.

Qualifications

  • 10+ years minimum of professional experience as a program manager, or team lead in global organizations.
  • BA/BS Degree in Business, Supply Chain Management, or Computer Science, or Technology
  • Excellent project management skills, experience working in a matrix organization
  • Proven Expertise in Operations Order to Cash process and systems
  • Proven Experience with SAP ECC 6/S4 Hana
  • Strong understanding and hands-on experience working in a support organization
  • Experience in Order to Cash flow
  • Proven Experience in working in both cross functional and global contexts
  • Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels
  • Executive Presence - proven ability to effectively and succinctly present complex topics, initiatives, post-mortem, proposals to a diverse leadership audience
  • Strong problem-solving techniques for issue resolution
  • Ability to communicate clearly and professionally with our business partners on the status of systems issues and resolution strategy.
  • Excellent interpersonal and problem-solving skills required to serve diverse customer base and deal effectively with escalating issues
  • Experience developing SLA’s for Systems/Application performance.
  • Proven Experience with Business Intelligence, AI/ML technologies.
  • Customer Focused: Passionate about the customer experience.
  • Understanding of the B2B operations fulfillment process.

Skills

Required:RoadmappingNPI tools and product managementStakeholder engagementCommunication

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments and relocation (eligibility varies)
  • eligibility for Employee Stock Purchase Plan and discretionary stock benefits
Last updated Jul 10, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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