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Software Application Support Engineer, Retail Engineering

Apple· Software and Services
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Sunnyvale, California$150.4k - $225.3kFull-timePosted 6mo ago

About the role

Support engineer role focused on the Apple Online Store eCommerce platform. Provide technical support to business and core engineering teams, participate in incident management, RCA, and process improvement, with on-call responsibilities and collaboration with engineering teams.

Responsibilities

  • Partner with engineering teams to prioritize and fix production defects
  • Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
  • Share on-call rotation with other team members to support apps and services in scope
  • Take knowledge transition from engineering teams for changes being rolled out in production
  • Assess the need for production monitoring and alert setup
  • Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
  • Conduct RCA, log defects and partner with engineering team for prioritization
  • Automation, maintain support documentation and debug sophisticated production issues

Qualifications

  • 3+ years of software engineering or application support experience in a large-scale environment
  • Coding knowledge in Java, Scala or frameworks related to Java
  • Strong knowledge of PL/SQL
  • BS degree and equivalent experience or higher in CS or related field
  • Strong problem-solving and critical thinking skills to solve complex problems
  • Skills and experience in monitoring, alerting, fault analysis, and automation
  • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
  • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
  • Knowledge NoSQL databases, Unix Shell Scripting
  • Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool

Skills

Required:JavaScalaPL/SQLUnix Shell ScriptingCloud (AWS)APM / monitoring toolsIncident management
Nice to have:NoSQL databases

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments as well as relocation eligibility
  • stock programs including discretionary RSUs and Employee Stock Purchase Plan
Last updated Aug 7, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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