← All roles

JP-Manager

Apple· Apple Retail
Apply on company site
Osaka, Osaka-fu, Japanfull-timePosted 6mo ago

About the role

Manager at an Apple Store leading, coaching, and developing a team to deliver exceptional customer experiences while driving store performance and business priorities. Demonstrates inclusive leadership, participates in Floor Leadership, and upholds Apple policies and values.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and learning-oriented culture.
  • Be a role model for inclusive leadership and build, develop, and retain diverse teams.
  • Create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs (nights, weekends, public holidays) in the retail store and reliably attend scheduled shifts.
  • Have experience leading others in retail, sales, or a related field.
  • Be proficient in English and the local language, both written and spoken (sign language supported).

Skills

Required:People leadershipRecruiting and trainingCustomer serviceCommunication

Benefits

  • Not specified in the description.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

More open roles at Apple