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IT-Manager

Apple· Apple Retail
Apply on company site
Hybrid (Caserta, Campania, Italy)€48.2k - €74.6kfull-timePosted 6mo ago

About the role

Manager at an Apple Store who leads, coaches, and develops a team to deliver exceptional customer experiences, drive store performance, and execute company priorities through floor leadership and operational strategies.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Contribute to an inclusive environment by respecting differences and learning, demonstrating Apple’s values of inclusion and diversity, and building diverse teams.
  • Take action to create a safe, respectful, and inclusive environment for all team members.
  • Perform other tasks as needed.

Qualifications

  • Proficient in English and the local language, both written and spoken (sign language supported).
  • Experience leading others in retail, sales, or a related field.

Skills

Required:Leadership and team developmentCustomer service excellence

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products
  • reimbursement for certain educational expenses including tuition
  • relocation (as applicable)
  • discretionary stock programs and potential discretionary bonuses or commission payments
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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