← All roles

Customer Success Manager

Gridware
Apply on company site
Remote$135k - $160kFull-timePosted 6mo ago

About the role

Customer Success Manager for Gridware, a remote, full-time role focused on managing and growing relationships with utility customers, driving adoption, defining success metrics, and ensuring customers receive maximum value from Gridware’s Active Grid Response platform.

Responsibilities

  • Act as the primary contact for utility customers, building trusted relationships, understanding their needs, and providing onboarding and training to maximize Gridware’s technology.
  • Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop documentation for troubleshooting.
  • Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on new use cases aligned with industry needs.
  • Drive adoption, retention, and satisfaction through success strategies, establish KPIs for customer health, and track performance analytics.
  • Partner with sales, product, and field teams for seamless support, relay customer insights to engineering, and troubleshoot issues effectively.

Qualifications

  • 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector.
  • Deep understanding of electric grid operations and utility crew dispatch processes.
  • Strong customer relationship management skills, with a track record of managing complex utility accounts.
  • Excellent communication and problem-solving skills, with the ability to distill complex technical concepts for diverse audiences.

Skills

Required:Electric grid operationsCustomer relationship managementVerbal and written communication

Benefits

  • Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
  • Paid parental leave
  • Alternating day off (every other Monday)
  • Off the Grid, a two week per year paid break for all employees.
  • Commuter allowance
  • Company-paid training
Last updated Oct 21, 2026. Interested? Apply on the company site.
Gridware logo

About Gridware

Protecting the grid today, preparing the grid for tomorrow

Gridware exists to enhance and protect the mother of all networks: the electrical grid. The grid touches everyone and makes our modern economy possible. But it’s also fragile. When the grid is compromised, everything grinds to a halt, and the consequences can be dire: wildfires burn, land is destroyed, property is damaged, progress stops, and lives are lost. Our team builds smart sensors that help utility companies to immediately detect, find, and fix outages and take steps to prevent new outages, and other related disasters, from happening at all. The need for power will only increase. We protect the grid of today while we build the grid of tomorrow. Gridware is privately held and backed by the best climate-tech and Silicon Valley investors. We are headquartered in the Bay Area in northern California.

hardwareclimateenergyenterprise-software
Company profileWebsite

More open roles at Gridware