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US-Technical Specialist

Apple· Apple Retail
Apply on company site
Smith Haven, Lake Grove, NY$24.5/hr - $31.83/hrfull-timePosted 6mo ago

About the role

Technical Specialist role at Apple Retail providing technical support and skilled troubleshooting for customers, educating on repairs, products and services, and contributing to an inclusive, high-quality customer experience in a fast-paced environment.

Responsibilities

  • Provide technical support and skilled troubleshooting for all customers while generating excitement for Apple’s products and services.
  • Educate customers about repair options and Apple products and services.
  • Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Identify recurring repair problems with team leaders and provide feedback to Apple.
  • Understand customer needs, present product/service recommendations, and educate on purchasing options.
  • Support customer-facing activities on or off the sales floor as needed.
  • Contribute to an inclusive environment by respecting differences and learning continuously.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.

Skills

Required:Technical troubleshootingProduct knowledgeCustomer service
Nice to have:Team collaboration

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses (tuition)
  • potential discretionary bonuses or commission payments
  • relocation assistance
  • participation in Apple stock programs and Employee Stock Purchase Plan (ESPP)
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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