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Technical Program Manager, AI Infrastructure

Character.AI· Safety
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Hybrid (Redwood City, CA)$220k - $260k + equityFull-timePosted 6mo ago

About the role

Lead high-impact AI infrastructure programs spanning training, evaluation, and inference to power Character.AI’s model development and serving systems at scale. Partner with engineering, research, and product teams to shape infrastructure strategy, align roadmaps, and drive end-to-end execution in a hybrid Redwood City, CA role.

Responsibilities

  • Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation, and inference/serving
  • Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success metrics
  • Partner with engineering, research, and product to translate model and product needs into infrastructure roadmaps and priorities
  • Drive cross-functional accountability and communication across teams working on tightly coupled systems
  • Track key infrastructure metrics (e.g., reliability, latency, throughput, cost efficiency) and define reporting that surfaces progress and risk
  • Identify bottlenecks in infrastructure workflows and lead efforts to improve tooling, automation, and developer velocity
  • Support capacity planning and resource allocation to ensure infrastructure scales with model and product growth
  • Develop repeatable frameworks and operational patterns that improve execution quality across infrastructure programs
  • Serve as a strategic partner to leaders on prioritization, sequencing, and tradeoffs across infrastructure investments
  • Work closely with AI cloud providers and serve as the primary bridge between internal engineering teams and external partnership efforts
  • Technical understanding of GPU clusters, AI accelerator chips, and cloud providers to effectively evaluate requirements and guide infrastructure decisions

Qualifications

  • 5–8 years of experience in program management, technical operations, or product execution in a fast-moving, technical environment
  • Proven ability to lead complex, multi-team initiatives spanning engineering and infrastructure systems
  • Strong communication skills with the ability to bridge technical and non-technical stakeholders
  • Experience working closely with engineering teams on distributed systems, cloud infrastructure, or platform development
  • Ability to break down ambiguous problem spaces into clear plans and drive alignment across teams
  • Analytical mindset with experience using data to inform decisions and measure impact
  • Strong ownership and execution mindset, with the ability to manage multiple priorities simultaneously

Skills

Required:Program managementCross-functional leadershipDistributed systemsData-driven decision making

Benefits

  • Top-notch health coverage for you & your family, with majority of the premium covered
  • 401(K) contribution
  • Paid leave up to 20 weeks for new parents
  • 4 weeks of PTO
  • Daily in-office catering plus a monthly Doordash stipend
  • Monthly wellness stipend
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About Character.AI

AI Chat, Reimagined–Your Words. Your World.

Chat with millions of AI Characters on the #1 AI chat app. Where will your next adventure take you?

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