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Accenture Construct – Community Service Representative, ANS

Accenture· Health & Public Service – Water - Florida
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Fort Myers, FL$55k - $65kFull-timePosted 6mo ago

About the role

Community-focused role supporting client’s customer service goals, public outreach, and government engagement for utility-related initiatives. Onsite with clients and partners, with in-person collaboration and flexible work-life support.

Responsibilities

  • You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.
  • You’ll provide proactive customer assistance and advocacy regarding utility billing issues.
  • You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
  • You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
  • You’ll serve as a resource for builders and developers regarding connections within our service areas.
  • You’ll represent the client before other governmental agencies, including city and county commission meetings.
  • You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
  • You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
  • You’ll develop strategies and methods to enhance and encourage public involvement.
  • You’ll prepare and present written and verbal communications for various audiences.
  • Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
  • With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities.

Qualifications

  • Bachelor's degree in communications, public administration, business, planning/community development, or a related field
  • At least five (5) years of hands-on experience in customer/public assistance work

Skills

Required:Bachelor’s degree in communications, public administration, business, planning/community development, or related fieldExperience in customer/public assistance work

Benefits

  • Accenture Construct offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Accenture

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