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Customer Engineering - EMEA

TENEX.AI· EMEA
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RemoteFull-timePosted 6mo ago

About the role

Customer Engineer to join TENEX.AI, a remote-friendly, AI-native MDR provider. Hybrid role combining pre-sales technical excellence with customer success and security operations support. Travel up to 50% to client sites.

Responsibilities

  • Sales Engineering Excellence: Partner with the sales team to deliver technical expertise during pre-sales; Conduct product demonstrations, proofs-of-concept (POCs), and security assessments tailored to client needs; Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures; Meet and exceed individual and team sales targets, consistently achieving quotas.
  • Customer Success & Operational Support: Collaborate with Customer Success managers to streamline onboarding of new clients; Review client security architectures and recommend best practices for AI-driven security deployments; Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.
  • Thought Leadership: Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert; Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends; Provide actionable customer feedback to influence product roadmap enhancements.
  • Cross-Functional Collaboration: Work with all TENEX teams to align on both customer and internal business needs; Share field insights to refine GTM strategies and operational workflows; Work closely with the marketing and technical teams to ensure cohesive messaging.
  • Cloud Security Expertise: Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.

Qualifications

  • Experience: 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant)
  • Technical Skills: Strong understanding of cybersecurity principles; Familiarity with security operations platforms (SIEM, SOAR, Threat Intelligence, UEBA); Knowledge of cloud security (Google Cloud, AWS, Azure) is a plus; Google SecOps or Microsoft Sentinel is a strong plus
  • Soft Skills: Exceptional communication and presentation skills; ability to simplify complex security topics for non-technical audiences; strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs)

Skills

Required:Cybersecurity expertiseSecurity operations platforms
Nice to have:Cloud security

Benefits

  • Competitive salary and benefits package
  • Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions
  • Culture of growth and development with opportunities to expand knowledge in AI, cybersecurity, and emerging technologies
Last updated Jul 16, 2026. Interested? Apply on the company site.

About TENEX.AI

10x Your Cyber Security With Ai

With a focus on precision and scalability, TENEX delivers comprehensive cyber security solutions that evolve with your organization.

cyber securityAI-drivenAutomationManaged Detection and ResponseThreat ManagementIncident ResponseSecurity Automation
Company profileWebsite

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