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Engagement Manager, Public Sector

Scale AI· Public Sector
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Washington, DC$166.4k - $249kfull-timePosted 5mo ago

About the role

Engagement Manager to lead and coordinate delivery of agentic workflows for a national security customer within Scale AI's public sector delivery team, owning or supporting a large account plan, managing day-to-day execution, and ensuring an exceptional customer experience.

Responsibilities

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
  • Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

Qualifications

  • An active TS/SCI clearance (Full Scope Polygraph is a nice to have)
  • 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • A track record of structured, analytics-driven problem solving
  • Excellent verbal and written communication skills
  • Ability to be forward deployed and willingness to travel 33% (50% travel is a nice to have)
  • A technical background (education or professional experience with computer science, economics, statistics, engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • Prior experience owning the technical implementation of solutions to the government

Skills

Required:Relationship managementProblem solvingCommunication

Benefits

  • comprehensive health, dental and vision coverage
  • retirement benefits
  • a learning and development stipend
  • generous PTO
  • commuter stipend (possible)
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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