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Helpdesk Specialist

northwoodspace· Information Technology
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Torrance, CA$38/hr - $42/hrFull-timePosted 5mo ago

About the role

We are looking for an IT Support Specialist to serve as the primary point of contact for internal technology needs, ensuring hardware, software, and systems run seamlessly and providing high-touch technical support to enable employees to work efficiently.

Responsibilities

  • Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
  • Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
  • Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
  • Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

Qualifications

  • 3+ years of professional experience in an IT support or help desk environment.
  • Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
  • Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM
  • Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
  • Experience managing users and security groups within Okta (or similar identity providers).
  • Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

Skills

Required:IT support and troubleshootingCross-platform administrationMDM toolsIdentity management
Nice to have:Networking fundamentals

Benefits

  • equity
  • comprehensive medical, vision, and dental coverage
  • flexible spending accounts
  • 15 days of PTO per year
  • 10 or more paid holidays per year
  • 5 sick days per year
  • retirement savings plans
  • opportunities for professional development
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About northwoodspace

The world runs on space. We’re building the infrastructure to keep it connected.

The world runs on space. We’re building the technology to keep it connected.

spaceinfrastructureground segmenttechnology
Company profileWebsite

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