Founding CX Lead
Hybrid (Seattle, WA)$100k - $140k + equityFull-timePosted 5mo ago
About the role
Founding Customer Experience Lead for Moonset Health, an AI-powered startup transforming documentation and compliance in hospice and post-acute care. Focus on onboarding, workflow configuration, training, adoption, support, and retention; work closely with Product and Engineering to tailor AI workflows and drive product improvements.
Responsibilities
- Onboard new customers and get teams live quickly.
- Train clinicians, admins, and compliance teams.
- Monitor adoption through usage data, customer feedback, and frontline support.
- Triage issues, unblock customers, and coordinate closely with Engineering.
- Build strong customer relationships that drive retention and renewals.
- Create playbooks, SOPs, automations, alerts, and support resources to help us scale.
- Surface customer patterns to Product and Engineering and help prioritize improvements.
- Ramp quickly on hospice, post-acute care, documentation, and compliance knowledge.
Qualifications
- 3–6+ years in customer success, implementation, product ops, consulting, healthcare ops, or a similar customer-facing role.
Skills
Required:Customer success / implementationAI toolsSQL
Benefits
- Competitive salary, equity, and mission-driven work.
Last updated Aug 26, 2026. Interested? Apply on the company site.
About Moonset Health
AI for Post-Acute Senior Care (Hospice, Home Health, Skilled Nursing…