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Customer Support Specialist

Air Apps· Operations
Apply on company site
San Francisco$21k - $30kFull-timePosted 5mo ago

About the role

Customer Support Specialist role at Air Apps focused on delivering high-quality user experiences for iOS applications, collaborating with engineering and marketing to report issues, analyze trends, and contribute to product improvements. Fully onsite in San Francisco with support for relocation.

Responsibilities

  • Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
  • Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
  • Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
  • Escalate bugs and product issues with clear documentation and actionable insights
  • Generate and manage reports on customer experience metrics and satisfaction levels
  • Monitor trends and recurring issues to inform product and customer experience improvements
  • Contribute to customer experience strategies and initiatives that elevate service quality
  • Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
  • Create and maintain documentation, knowledge base articles, and internal processes
  • Manage multiple projects and priorities effectively in a dynamic environment

Qualifications

  • Approximately 3+ years of experience in customer support or a similar role
  • Proficiency in English; additional languages are a plus
  • Strong experience with Zendesk, social media platforms, and other customer communication tools
  • Solid understanding of iOS applications and mobile ecosystems
  • Ability to troubleshoot technical issues and identify root causes methodically
  • Strong written communication skills with attention to detail
  • Comfortable working with data, reporting, and customer experience metrics
  • Self-motivated and able to manage time and priorities independently
  • Ability to handle multiple projects simultaneously in a fast-paced environment
  • Interest in customer experience trends and continuous improvement practices
  • Experience with documentation and cross-team coordination is a plus
  • Bachelor’s degree in a relevant field or equivalent practical experience

Skills

Required:ZendeskiOS app troubleshootingWritten communication

Benefits

  • Apple hardware ecosystem for work
  • Annual Bonus
  • Medical Insurance (including vision & dental)
  • Disability insurance - short and long-term
  • 401k up to 4% contribution
  • Air Conference – meet the team, collaborate, and grow together
  • Transportation budget
  • Free meals at the hub
  • Gym membership
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Air Apps

Where AI Meets AR to Empower Your World.

Air Apps is a company that integrates AI and AR technologies to create innovative applications for productivity, fitness, creativity, and learning.

aiarproductivityfitnesscreativitylearning
Company profileWebsite

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