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Customer Support Specialist

Air Apps· Operations
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Remote€18k - €25kFull-timePosted 5mo ago

About the role

Customer Support Specialist providing global iOS app support, blending customer experience, product feedback, and operational excellence. Collaborates with engineering and marketing to report issues, analyze trends, and improve the end-to-end user journey.

Responsibilities

  • Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
  • Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
  • Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
  • Escalate bugs and product issues with clear documentation and actionable insights
  • Generate and manage reports on customer experience metrics and satisfaction levels
  • Monitor trends and recurring issues to inform product and customer experience improvements
  • Contribute to customer experience strategies and initiatives that elevate service quality
  • Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
  • Create and maintain documentation, knowledge base articles, and internal processes
  • Manage multiple projects and priorities effectively in a dynamic environment

Qualifications

  • Approximately 3+ years of experience in customer support or a similar role
  • Proficiency in English; additional languages are a plus
  • Strong experience with Zendesk, social media platforms, and other customer communication tools
  • Solid understanding of iOS applications and mobile ecosystems
  • Ability to troubleshoot technical issues and identify root causes methodically
  • Strong written communication skills with attention to detail
  • Comfortable working with data, reporting, and customer experience metrics
  • Self-motivated and able to manage time and priorities independently
  • Ability to handle multiple projects simultaneously in a fast-paced environment
  • Interest in customer experience trends and continuous improvement practices
  • Experience with documentation and cross-team coordination is a plus
  • Bachelor’s degree in a relevant field or equivalent practical experience

Skills

Required:Customer supportZendeskEnglish proficiency

Benefits

  • Apple hardware ecosystem for work.
  • Annual Bonus
  • Top-tier Health and Life Insurance for peace of mind.
  • Transportation Budget to support your commute needs.
  • Coverflex benefits package for meal allowances, well-being, and more.
  • Air Conference - an opportunity to meet the team, collaborate, and grow together.
  • Pension Fund to support your long-term financial planning.
  • Urban Sports Club membership to keep you active.
  • Meals 100% free at the hub.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Air Apps

Where AI Meets AR to Empower Your World.

Air Apps is a company that integrates AI and AR technologies to create innovative applications for productivity, fitness, creativity, and learning.

aiarproductivityfitnesscreativitylearning
Company profileWebsite

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