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Customer Support Specialist

Air Apps· Operations
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Remote€18k - €25kFull-timePosted 5mo ago

About the role

Customer Support Specialist providing voice of Air Apps for global iOS users, combining customer experience, product feedback, and operational excellence to improve the end-to-end user journey.

Responsibilities

  • Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
  • Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
  • Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
  • Escalate bugs and product issues with clear documentation and actionable insights
  • Generate and manage reports on customer experience metrics and satisfaction levels
  • Monitor trends and recurring issues to inform product and customer experience improvements
  • Contribute to customer experience strategies and initiatives that elevate service quality
  • Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
  • Create and maintain documentation, knowledge base articles, and internal processes
  • Manage multiple projects and priorities effectively in a dynamic environment

Qualifications

  • Approximately 3+ years of experience in customer support or a similar role
  • Proficiency in English; additional languages are a plus
  • Strong experience with Zendesk, social media platforms, and other customer communication tools
  • Solid understanding of iOS applications and mobile ecosystems
  • Ability to troubleshoot technical issues and identify root causes methodically
  • Strong written communication skills with attention to detail
  • Comfortable working with data, reporting, and customer experience metrics
  • Self-motivated and able to manage time and priorities independently
  • Ability to handle multiple projects simultaneously in a fast-paced environment
  • Interest in customer experience trends and continuous improvement practices
  • Experience with documentation and cross-team coordination is a plus
  • Bachelor’s degree in a relevant field or equivalent practical experience

Skills

Required:ZendeskiOS troubleshootingCommunication

Benefits

  • Apple hardware ecosystem for work
  • Annual Bonus
  • Top-tier Health and Life Insurance for peace of mind
  • Transportation Budget to support your commute needs
  • Coverflex benefits package for meal allowances, well-being, and more
  • Air Conference - an opportunity to meet the team, collaborate, and grow together
  • Pension Fund to support your long-term financial planning
  • Urban Sports Club membership to keep you active
  • Meals 100% free at the hub
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Air Apps

Where AI Meets AR to Empower Your World.

Air Apps is a company that integrates AI and AR technologies to create innovative applications for productivity, fitness, creativity, and learning.

aiarproductivityfitnesscreativitylearning
Company profileWebsite

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