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CA-Manager

Apple· Apple Retail
Apply on company site
Hybrid (Vancouver Metro Area, Canada)full-timePosted 5mo ago

About the role

Manager at an Apple Store responsible for leading a team to deliver exceptional customer experiences, driving store performance, and executing operational strategies while upholding Apple’s values and inclusive leadership.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
  • Take action to create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience leading others in retail, sales, or a related field.
  • Be proficient in written and spoken French if your role is based in Quebec — English is required for roles throughout Canada (sign language supported for both languages).

Skills

Required:Team leadershipRecruiting and onboardingCustomer serviceOperational planning

Benefits

  • Not explicitly listed in the provided text.
Last updated Sep 25, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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